Store Policies

ALL SALES ARE FINAL. For the safety of our customers, we do not accept returns, exchanges, or refunds once an order has been fulfilled.

Orders selected for pickup are final once picked up. We are only able to return or exchange orders that have not yet been picked up. Please double-check your order before completing your purchase.

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 3 days of delivery so we can resolve the issue. After 3 days, replacements are no longer available.

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders placed on Fridays are not eligible for expedited shipping. Express and overnight orders will resume processing on Monday.

Pickup orders are processed within 1–2 business days (Monday–Friday) and must be picked up within 7 days of ordering. Orders not picked up within this time frame will be canceled.

Standard Shipping: 3–6 business days (USPS)

Express Shipping: 1–3 business days (USPS)

Overnight Shipping: 1 business day (USPS)

Allure Lash Supplies is not responsible for shipping delays caused by couriers, taxes or tariffs, or lost or stolen packages.